FOREVER 18 capsule mask package
Important Return Information Received product with issues? If you receive products that is defective, damaged, expired, or have quality issue, you may request to return the product within the allowed return period. mimocos.com process your request within 1-3 business days. If the item is in stock, you have the option for a refund or a replacement. If the items are out of stock, we will process a refund for you. Can I return anything I want? Although mimocos.com has a 7 days return policy on most of our products, items with following conditions are not eligible for return: Due to the safety of our customers, consumable product such as food, snacks, dry goods, health supplements, fresh produce, and prepared goods are not eligible for return. Products that are misuse, damaged, modified, or is in unsellable condition due to customer tampering. Products that are missing parts, missing or altered labels, missing or altered serial number. Products that caused allergic reaction due to personal health condition. If you are not familiar with the product, we recommend checking the ingredients of the product or consult with certified medical physicians prior to consuming or using the product. Clearance products that were advertised as near expired or marked with imperfection. In order to protect our customers, products that could cause personal hygiene concerns such as undergarments and adult products are not eligible for return. Who pays for return shipping? If you are returning the product due to the following reasons, we will send you a free return shipping label: Product was damaged during shipping We sent you the wrong item Product is expired upon delivery Product is defective or have quality issue. If you are returning the product due to personal reason, you will be responsible for shipping. Reasons such as: Purchased wrong item, wrong size, wrong color, etc. Purchased too many, or no longer need it Unable to use the product due to allergic reaction. (Eligible products only) Don’t like the product, buyer’s remorse, etc. Return Instructions: 1. All returns must have an RMA number. Please email our customer service team at email@example.com to request an RMA (Return Merchandize Authorization) number. Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return. If returning for personal reason, the item must be in new and unopened condition in order to qualify for return, and the customer will be responsible for the shipping cost to return the item. Opened or product no longer in “New” condition, may result in a 15% restocking fee or more, or refusal of return service at mimocos.com sole discretion. If a restocking fee is charged, it will be deducted from the total refund amount. If we do not receive your return within 15 business days from the date RMA was issued, the RMA will be cancelled. Please make sure that all contents of your product including, the item itself, all accessories, all packaging materials, all instruction manuals and documentations, and any free gift if it was part of the combo. Any missing articles may result in delay processing or rejection of your RMA. 2. Once we’ve received your returns, it may take up to 3-5 business days for us to inspect and process your RMA. Your refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed. If you used mimocos.com Gift Cards or redeemed mimocos.com Reward Points, those balance will be refunded first then the original payment method. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by mimocos.com
Transport information Order processing At mimocos.com, we process orders only on weekdays (except Monday to Friday, excluding holidays). Processing orders takes approximately 1 to 2 business days to ship. In times of high demand, it may take up to 5 additional business days for the order to ship. Note: Occasional delays in processing time or cancellation of orders may occur when purchased goods are returned or out of stock. We are not responsible for any delays due to weather, lack of address information, holidays and / or carrier complications. Project availability mimocos.com may cancel your order or partial order if the item is out of stock and is no longer available. If your complete order is canceled due to an out of stock item, you will receive an email. In the absence of some orders, mimocos.com will delete the out-of-stock items from your order and will ship the remaining items. You will not be charged for ordering out of stock items and will be notified via email. sale tax The applicable sales tax will be added to all purchases shipped to New york and out-of-state. Validation and shipping When placing an order, be sure to use the billing information (name, surname, billing address) and contact information that appears on your credit card statement. If your information does not match the information on your credit card, your order will be placed on hold pending verification. When specifying shipping address, be sure to check zip code, city and state are correct. If the information does not match the delivery service record, we may need to contact you to update the information. Track your order If you have a mimocos.com account, you can always check your order status. Transport method To ensure the best shopping experience, we use USPS and UPS to provide our packages. Note: Please double check and make sure shipping information and address is correct, deliverable and complete (suite, apartment, room, etc.).