Important Return Information
Received product with issues?
If you receive products that is defective, damaged, expired, or have quality issue, you may request to return the product within the allowed return period. mimocos.com process your request within 1-3 business days.
If the item is in stock, you have the option for a refund or a replacement.
If the items are out of stock, we will process a refund for you.
Can I return anything I want?
Although mimocos.com has a 7 days return policy on most of our products, items with following conditions are not eligible for return:
Due to the safety of our customers, consumable product such as food, snacks, dry goods, health supplements, fresh produce, and prepared goods are not eligible for return.
Products that are misuse, damaged, modified, or is in unsellable condition due to customer tampering.
Products that are missing parts, missing or altered labels, missing or altered serial number.
Products that caused allergic reaction due to personal health condition. If you are not familiar with the product, we recommend checking the ingredients of the product or consult with certified medical physicians prior to consuming or using the product.
Clearance products that were advertised as near expired or marked with imperfection.
In order to protect our customers, products that could cause personal hygiene concerns such as undergarments and adult products are not eligible for return.
Who pays for return shipping?
If you are returning the product due to the following reasons, we will send you a free return shipping label:
Product was damaged during shipping
We sent you the wrong item
Product is expired upon delivery
Product is defective or have quality issue.
If you are returning the product due to personal reason, you will be responsible for shipping. Reasons such as:
Purchased wrong item, wrong size, wrong color, etc.
Purchased too many, or no longer need it
Unable to use the product due to allergic reaction. (Eligible products only)
Don’t like the product, buyer’s remorse, etc.
1. All returns must have an RMA number. Please email our customer service team at firstname.lastname@example.org to request an RMA (Return Merchandize Authorization) number. Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return.
If returning for personal reason, the item must be in new and unopened condition in order to qualify for return, and the customer will be responsible for the shipping cost to return the item. Opened or product no longer in “New” condition, may result in a 15% restocking fee or more, or refusal of return service at mimocos.com sole discretion. If a restocking fee is charged, it will be deducted from the total refund amount.
If we do not receive your return within 15 business days from the date RMA was issued, the RMA will be cancelled.
Please make sure that all contents of your product including, the item itself, all accessories, all packaging materials, all instruction manuals and documentations, and any free gift if it was part of the combo. Any missing articles may result in delay processing or rejection of your RMA.
2. Once we’ve received your returns, it may take up to 3-5 business days for us to inspect and process your RMA. Your refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed. If you used mimocs.comGift Cards or redeemed mimocos.com Reward Points, those balance will be refunded first then the original payment method. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by mimocos.com